FREQUENTLY ASKED QUESTIONS
WHAT IS FIRST CLASS?
First Class shipping is the only option we offer for US orders. First Class shipping is not express shipping and is not guaranteed in a set amount of time! Our website does estimate a delivery duration but it is just that, an estimate (NOT A GUARENTEE). We do not offer a guaranteed shipping service nor do we offer an expedited shipping option.
Are Mainframe products sold at any other retailers?
No. www.mainframe.gg is the EXCLUSIVE destination for Mainframe Brand Merchandise.
How are items measured?
All measurements are listed in inches and are measured with the item laying flat. PLEASE REFER TO THE SPECIFIC ITEMS SIZING GUIDE FOR CORRECT SIZING FOR THAT ITEM.
How quickly do custom jerseys deliver?
We aim to deliver within 4 weeks in the U.S. International take upto 2 weeks longer than U.S. deliveries. If you have any questions about your order you can email us at firstname.lastname@example.org
I placed an order. When will my package arrive?
All packages ship via USPS. The processing time for orders is 5 business days, this can be extended during holidays or product release dates. After that, delivery time within the United States is 3-9 days, and 20 or so business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
What method is used for shipping?
All packages are shipped via USPS FIRST CLASS.
How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail: email@example.com
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches or during holidays.
EMAILS ARE RESPONDED TO MONDAY - FRIDAY FROM 9am TO 5pm!
Do you offer returns?
No. All sales are final. Please refer to our Refund Policy.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package.
I am an international customer (outside USA.) Do I have to pay customs and taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by MAINFRAME.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at firstname.lastname@example.org with your inquiry.
Do you ever do giveaways?
Yes, we run official giveaways on our social media. This is the only place giveaways will be promoted and completed. We do not require customers to pay for giveaways nor do we send emails regarding giveaways.
Can I change my order once I've placed it?
No, once you place an order it is final. If a change is necessary the entire order will need to be cancelled/refunded by our customer service team and re-submitted with the correct items!